Customer Success Manager

  • Company: Odoo
  • Posted: 02/09/2022
  • Location: Buffalo, NY
  • Category: Customer Support
  • Job Type: Direct Placement


What we expect

Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.

The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is a sales job for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.

We expect the candidate to be proactive and have a “get it done” spirit.


  • Contact customers currently using Odoo
  • Analyze clients’ business operations and drive adoption
  • Execute all phases of a subscription renewal plan
  • Build and maintain relationships with clients
  • Empathize with customer needs
  • Be part of the entire sales cycle
  • Experience negotiating and closing new business
  • Passion for software products
  • 1-2 years experience in sales
  • Proficiency in g-suite applications preferred
  • Excellent communication skills
  • Proven track record of exceeding quota
  • Experience with ERP
  • Experience in a SaaS company
  • Available immediately
  • An affinity for business operations
  • Additional languages

What’s great about the job?

  • Free books for your professional development.
  • Team members benefits include: healthcare, dental, vision, life insurance, Flexible Spending Account, and a Health Savings Account.
  • PTO (Paid-time-off), paid sick days and paid holidays.
  • Employee Assistance program; 3 X 1 hour telehealth calls with certified mental health professionals.
  • Evolve in a nice working atmosphere with a passionate growing team!
  • Company sponsored events for groups of 6+ employees.
  • Snacks, fruit, and coffee/drinks on tap!
  • Game Room with ping pong, large-screen TVs, a putting green and endless snacks.
  • Regular group outings – Softball, happy hours, watch live baseball from the office (great view of Sahlen’s field) and other activities.
  • Open office layout promotes collaboration and conversation to drive results.
  • Work in the SenecaOne Tower – the tallest building in Buffalo with lots of happenings and breathtaking views of Buffalo and the Lake.
  • Lots of career growth opportunities
The Odoo culture

Building a company we love.


Who is your manager?

Being a team leader at Odoo.


The founder’s story

From 1 to 250 employees in a few years.


What we offer.

Each employee has a chance to see the impact of his/her work. You can make a real contribution to the success of the company.

Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more!

Compensation & Benefits

A full-time position
Attractive salary package
Healthcare, Dental, Vision, and more
HSA ($4800 a year)
Pre-tax Commuter Benefits

Exchange Program

Apply to a similar position
in a subsidiary of Odoo

Our offices

Sponsored Events

Afterwork events, several team building activities


12 days trainings a year and books for career development

Sport Activity

Play any sport with colleagues,
the bill is covered

Eat & Drink

Chef prepared lunches daily, Fruits, Snacks and Coffee provided

Join the Forge Buffalo Community

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