Logistics Coordinator

  • Company: ACV Auctions
  • Posted: 11/02/2022
  • Location: Buffalo, NY
  • Category: Logistics
  • Job Type: Full Time
  • Experience Level: 1+ Years


ACV’s mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the world’s best people and the industry’s best technology.  At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACV’s network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services.

What are we looking for:

Our Logistics Coordinators are responsible for coordinating between our dealer partners and our field inspection team. They have great communication and customer service skills. An ideal candidate for this role will have the ability to make decisions independently, learn quickly, apply logic and use data to make informed decisions.

What you’ll be doing:

  • Dispatch assignments to field staff and coordinate inspection services between internal and external customers using phone, email, and instant messages.
  • Reassign work based on time, distance, and inspection type.
  • Work closely with the Logistics Analysts to optimize inspector utilization.
  • Confer with internal/external customers to resolve issues, answer requests, and provide ETAs.
  • Review various reports to ensure service level agreements are handled competently and efficiently.
  • Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

What you will need:

  • A High School Diploma or equivalent required, an Associates degree is preferred.
  • A minimum of 1 year of office or customer service experience required.
  • A minimum of 2 years of Logistics or Dispatching experience strongly preferred.
  • Experience with Salesforce or Field Service Lightning is a plus!

What we will offer:

  • Competitive salary and benefits
  • Upbeat innovative culture
  • Professional training opportunities
  • Flexible schedules
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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