Patient Advocate Manager

  • Company: Circuit Clinical
  • Posted: 04/01/2021
  • Location: Buffalo, NY
  • Category: Professional
  • Job Type: Direct Placement


Who we are:

Since 2015, we have been on mission to transform the way people find, choose, and participate in clinical research by building one of the largest integrated research organizations in the U.S and by creating our award-winning technology TrialScout, the first ever patient rating and review platform for clinical trials. Our technology isn’t the only award winner! As a winner of the 2020 Best Places to Work contest by the Buffalo Business First periodical, we work hard to make sure our culture is focused around transparency, accountability, performance, and continuous learning – because just as we are obsessed with the patient experience in clinical trials, we are equally obsessed with the employee experience. We are looking to expand our growing team!

What we offer:

We are proud to offer competitive benefits, salary, and an environment focused on helping you grow personally and professionally.

What you will do:

As the Patient Engagement Manager, you will be responsible for the successful development and implementation of programs related to the education, awareness, recruitment and engagement of research participants.

You will be responsible to:

  • Lead and Mentor a team of Patient Advocates
  • Identify and pre-screen potential participants for clinical trials utilizing knowledge of study protocol.
  • Conduct recruitment outreach to potential study participants.
  • Coordinate with research staff in the scheduling of screening visits and document in Clinical Trial Management (CTMS) including possibly booking travel for the study participant.
  • Collaborate with research staff to achieve recruitment goals and objectives for each study.
  • Remain up to date with study timeline and changes in protocol amendments.
  • Continually connect with the patient to understand potential roadblocks or barriers to their engagement in clinical research, first listening to the problem, then working to find a solution.
  • Community Outreach development involving working with Physician Network and Clinical staff to participate in events that provide education and bring awareness of clinical research to the community.
  • Assist the Clinical staff with the formation and moderation of an active Patient Advisory Council.

Job Requirements

Who you are:

  • You are a proven leader who knows how to coach and motivate a team.
  • You are known for being an advocate and great listener.
  • You have a way of putting potential study participants at ease, answering their questions with confidence and poise.
  • You have a patient first mentality.
  • Your attention to detail is on point.
  • You are organized, organized, organized.
  • Your phone etiquette is top notch.
  • You are well spoken, both verbally and written.
  • You value what we value: Thoughtful transparency, Expansive Inclusion, Fearless Accountability, Relentless Performance, Talent Obsession, and Continuous Learning.

Your qualifications: 

  • Bachelor’s degree required in Life Sciences, Nursing, or Health related field.
  •  5+ years of progressive leadership experience in Clinical Research or related industry.
  • 2+ years on managing, coaching, and mentoring a diverse staff of Patient Advocates.
  • Proficiency with Microsoft, Google suite, and project management tools

Your preferred experience:

  • Demonstrated understanding of Phase II-IV clinical studies and all integrated lifecycle steps with particular emphasis on patient recruitment.
  • Experience building out a patient advisory committee is a huge plus!
  • CTMS experience a plus

Who you will report to:

  • Reporting to our SVP of Operations, you will work closely with our Clinical Operations Group and work cross collaboratively with our Business Development and Regulatory groups.

The other fine print:

  • Location: This position is located at our Corporate Headquarters in Buffalo, NY.
  • Travel: Minimal travel to Circuit Clinical Network sites as needed.
  • Exemption status: Full time, exempt
  • Physical requirements: the following physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
    • Regularly required to sit; use hands; reach with hands and arms; talk and hear.
    • Specific vision abilities include close vision.
  • Other duties: the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.

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