Sales Operations Support Specialist

  • Company: Garland Technology
  • Posted: 11/11/2022
  • Location: Buffalo, NY
  • Category: Sales and Business Development
  • Job Type: Full Time
  • Experience Level: 4+ years


The Sales Operations Support Specialist is a customer-service oriented professional with excellent communication skills. This role is ideal for you if you thrive in a dynamic environment, juggling multiple deadlines while maintaining a keen eye for detail.

The Sales Support Specialist handles important administrative tasks, such as creating sales quotes and inputting leads for the sales team and also provides a point of contact for customers to understand quote requirements. At Garland Technology, the Sales Operations Support Specialist contributes to quality customer service and works cohesively with the sales team to meet quarterly targets!

*This role will be based in a Garland Technology office and cannot be done remotely.*

Essential Functions

  • Support the regional sales managers with daily operations and provide administrative support
  • Maintain data integrity of Garland Technology’s databases, NetSuite and HubSpot
  • Assist the sales team by inputting leads and ensuring leads are allocated correctly in HubSpot and NetSuite
  • Create quotes for the sales team
  • Work with customers to update quotes as needed
  • Responsible for all renewal warranty quoting and maintaining warranty records in NetSuite
  • Review warranty renewal reports
  • Assist in training the sales team on the Garland internal sales procedures
  • Provide reports to the sales team as needed
  • Work with the sales team to ensure accurate forecasting metrics and run biweekly forecast
  • Daily touch base with the sales team
  • Serve as office liaison between offices
  • Manager office operations
  • Other duties may apply


  • Ability to pay great attention to detail in order to create accurate quotes quickly and efficiently
  • Strong interpersonal and communication skills
  • Excellent time management, organizational skills and the ability to multitask and prioritize
  • Sense of ownership and pride in your performance and its impact on Garland’s success
  • Strong customer focus and a positive attitude
  • Must possess excellent verbal, written, telephone communication, and problem-solving skills
  • Effectively communicate within all levels of a company including Garland and its customers
  • Excellent motivational skills, works well with a team but also is able to work independently

Requirements: Education, Training, & Experience

  • 2-year degree or equivalent preferred
  • 4+ years of office experience in customer service, customer support or administrative assistant roles
  • CRM experience, NetSuite preferable
  • Marketing automation software experience desired, such as HubSpot
  • Experience working with Google Workspace (Gmail, Docs, Slides, Sheets) desired

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