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Customer Service Representative

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  • Company: Jerry
  • Posted: 08/31/2021
  • Location: Buffalo, NY
  • Category: Customer Support
  • Job Type: Direct Placement

Description


Are you looking for an opportunity to take a leap in your career and make an impact? We’re looking for highly competitive and ambitious Customer Service Representatives who share our customer obsession to join our fully remote Sales and Service team. You will be taking inbound calls from our customers and helping them save money and time on their car and home insurance. All of our 

customers come to us through our app and our website, we do not make any cold calls. As their first point of contact, you will act as Jerry’s brand ambassador and deliver a world-class experience for each of our customers. If you’re looking to advance your career with one of the fastest-growing tech startups in the insurance and personal finance space, apply today!

About Jerry: 

Jerry is building the first Super App to save car owners time and money on all their car expenses. Drivers deserve better. That’s why we’re committed to making shopping for insurance, financing, maintenance, repairs, parking and more just a few clicks, texts, or swipes away.

Jerry is taking processes that haven’t substantively changed in decades and reimagining and redesigning them. Using artificial intelligence, machine learning and bots, Jerry eliminates the need for long forms and phone calls while providing personalized services for all car-owners’ needs. 

Today, Jerry is the #1 rated and most downloaded app in its category and the fastest way to compare and buy car insurance. We just passed our 1M customer mark in the car insurance category and we are just getting started. Jerry is replicating that frictionless experience in other car expense categories. 

Join our team of curious and passionate people who love tackling real-world problems and be a part of building a revolutionary product that’s disrupting a massive market. 

Jerry was founded in 2017 by serial entrepreneurs who previously built and scaled YourMechanic and has raised more than $130 million in financing.

Job Requirements


We’d love to hear from you if you like: 

– Start-up energy working with a brilliant and passionate team 

– $900 billion market opportunity 

– Exponential growth (10X revenue in 2020) 

– Rockstar teammates. You will be working with a strong leadership team from Facebook, WikiHow, Amazon, Lending Club, GEICO, SoFi, etc.

Requirements: 

– Experience providing stellar customer service experience; prior experience with insurance is an asset 

– An extremely positive attitude and a drive to ensure customer satisfaction 

– Exceptional communication skills and ability to summarize information clearly – High empathy; willingness to understand and help others 

– Ability to multitask and handle changing priorities without missing a beat 

– Desire to grow and take on more responsibilities 

Benefits: 

– Starting Salary of $45,000 

– Flexible work schedule 

– Work from home (we provide equipment) 

– Medical, Dental, Vision coverage 

– 401k 

– Stock Options (you will have equity in our company) 

– Licensing Reimbursement (We will fully fund the cost of getting you licensed across all 50 states) – Personalized training from our high-performing team 

– Career advancement and leadership development (we promote based on performance, not tenure)

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